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Chapter 1: Field Service Implementation Tools
This chapter provides a general overview of the features and benefits of using the Returns Management module in an integrated environment. It also focuses on how this module integrates with other modules in the Microsoft Dynamics GP application.
Main Topics
• Successful Software Deployment
• A Roadmap to Success
• FSS Features, Requirements and Additional Resources
• Requirements Analysis
• Project Management Tools
After completing this chapter, students should be able to:
• Identify the key factors in a successful software deployment
• Name the three key stakeholders in a software implementation
• Identify the project management tools used for a successful implementation
Chapter 2: Service Call
This chapter focuses on key aspects of the Service Call module.
Main Topics
• Service Call Setup overview
• Service Call Process flow
Chapter 3: Contract Administration
This chapter focuses on key aspects of the Contract Administration module.
Main Topics
• Contract Administration Setup overview
• Contract Administration Process flow
Chapter 4: Preventive Maintenance
This chapter focuses on key aspects of the Preventive Maintenance module.
Main Topics
• Preventive Maintenance Setup overview
• Preventive Maintenance Process flow
Chapter 5: Returns Management
This chapter focuses on key aspects of the Returns Management module.
Main Topics
• Returns Management Setup Overview
• Returns Management Process flow
Chapter 6: Depot Management
This chapter focuses on key aspects of the Depot Management module.
Main Topics
• Depot Management Setup Overview
• Depot Management Process flow
Chapter 7: Field Service Web Products
This chapter focuses on the features of the FSS web products.
Main Topics
• eService review
• eReturns review
• eTech review
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