Chapter 1: Introduction

The purpose of this chapter is to give students a general overview of the features and benefits of using the Receivables Management module in an integrated environment. It also focuses on the integration of this module with other modules in the Great Plains application.

Main Topics

• Receivables Management Features and Benefits

• Receivables Management Overview and Roadmap

• Integration

After completing this chapter, students will be able to:

• Identify the features and benefits available when using Receivables Management

• Discuss integration that takes place between Receivables Management and other modules within the Great Plains system

• Identify the navigation used to access the windows for transactions, reports, utilities, routines, and inquiries in Receivables Management

Chapter 2: Setup Procedures

This chapter focuses on the setup procedures for the Receivables Management module. We examine in detail the options available to customize this module to reflect the way your organization does business. Time is spent discussing the benefits of using customer classes to organize and ease data entry. We set up customers so that you can track the information that is crucial in your company. And the last step would be to enter Beginning Balances for each customer in preparation for using the Receivables Management module. Once your Receivables Management setup has been defined, there are many reports available to document the selected preferences.

Main Topics

• Receivables Management Setup Checklist

• Company and Posting Setup Procedures

• Receivables Management Setup and Options

• Sales Territory Maintenance

• Salesperson Maintenance

• Customer Class Setup

• Customer Maintenance

• Customer Account Maintenance

• Customer Maintenance Options

• National Accounts Maintenance

• Refund Checks Setup

• Receivables Management Setup Reports

• Beginning Balances

• Customer Summary

Lab: Receivables Management Setup

• Modify existing Receivables Management Setup selections

Lab: Setting Up a New Sales Territory

• Add a new sales territory

Lab: Setting Up a New Salesperson

• Add a new salesperson record

Lab: Modify a Customer Class

• Modify an existing Customer Class

Lab: Setting Up a New Customer

• Add a new customer record

Lab: Setting Up a National Account

• Add a new national account

Lab: Setting Up Refund Checks

• Set up Refund Checks

After completing this chapter, students will be able to:

• Customize settings for the Receivables Management module

• Set up Sales Territories and Salesperson information

• Create Customer Classes and assign customers appropriately

• Create Customer Records

• Set up Refund Checks

• Enter beginning balances for each customer

Chapter 3: Daily Procedures

The purpose of this chapter is to define the ways that transactions can be entered and posted in Receivables Management. We’ll explore the difference between transaction level and batch level posting, and the methods for posting batches. This chapter demonstrates the many types of transactions that can be entered in Receivables Management. Entering customer payments, printing refund checks and Scheduled Payments is covered in this chapter.

Main Topics

• Transaction Entry Overview

• Posting Overview

• Receivables Batch Entry

• Receivables Transaction Entry

• Applying Documents

• Post Transactions

• Scheduled Payments Checklist

• Scheduled Payments Entry

• Entering Cash Receipts

• Apply Posted Transactions

• Entering Refund Checks

• Batch Recovery

Lab: Receivables Transaction Entry

• Enter and post the invoice

Lab: Enter a Credit Memo

• Enter a credit memo

• Apply the credit memo

• Post the transaction

Lab: Receivables Scheduled Payments

• Create a payment schedule for a sale to a customer

Lab: Cash Receipts Entry

• Enter a cash receipt

• Apply the payment

• Post the batch

Lab: National Accounts / Cash Receipts Entry

• Enter a cash receipt

• Apply the payment

• Post the batch

Lab: Apply Posted Transactions

• Apply payment to invoice

Lab: Creating and Printing Refund Checks

• Create refund check for customer

• Print and post the refund check

After completing this chapter, students will be able to:

• Enter and post transactions using the transaction level or batch posting method

• Enter the different types of transactions in Receivables Management

• Enter and post customer payments

• Enter transactions involving national accounts

• Apply Receivables documents

• Recover batches due to posting interruption

Chapter 4: Maintaining Records

This chapter examines the functionality available to maintain your Receivables Management records. This chapter focuses on placing and removing customers holds. The process to edit or void posted transactions as well as handle NSF charges is covered in detail. Time is spent discussing the procedure for changing and deleting records, removing historical information and the effects of removing this history. Retrieving information is also a big focus of this chapter. Time is also spent discussing the inquiry windows and reports that can be generated from the Receivables Management module.

Main Topics

• Handling NSF checks, Voiding and Waiving Posted Transactions

• Change and Delete Records

• Edit posted transactions

• Remove History

• Reconcile

• Retrieve Information

• Creating Report Options

• Creating and Printing Report Groups

Lab: Voiding a Document

• Void a customer invoice

Lab: Assessing a NSF Charge

• Assess NSF Charge for customer

• Verify original document has been voided

After completing this chapter, students will be able to:

• Place and remove customer holds

• Handle NSF checks

• Waive finance charge

• Void open and historical transactions

• Edit posted transactions

• Change and delete customer records

• Remove historical Receivables information

• Inquire and report on customer information

Chapter 5: Period-End Procedures

This chapter examines the processes that are completed at the end of the month, period, calendar and fiscal year. This chapter focuses on the errors that may cause Receivables Management to be out of balance with the General Ledger.

We examine the reports that should be printed prior to performing the closing process. Time is spent examining what actually takes place during the closing process and the two types of closings: calendar year and fiscal year.

Main Topics

• Period-end Checklist

• Aging Process

• Assess Finance Charges

• Print and/or Reprint Customer Statements

• Transfer Sales Commission

• Paid Sales Transaction Removal

• Reconcile Receivables Management to General Ledger

• Closing the Fiscal Period

• Calendar Year-end Closing

• Fiscal Year-end Closing

• Tax Year-end Close

After completing this chapter, students will be able to:

• Complete the processes that are performed at the end of an accounting period

• Complete the processes that performed at the end of a calendar or fiscal year

• Perform the Year-end closing process

Chapter 6: Conclusion

In this chapter we discuss the key points that have been covered throughout this course.

Main Topics

• Maximum number of aging periods available in Receivables Management

• Benefits of Customer Classes

• National Accounts

• Scheduled Payments

• Recurring batches

• Cash Receipts can be marked NSF

• Refund Checks available for customers with credit balances

• Customer statements can be printed, emailed or reprinted

• Editing posted transaction information

• Dynamically view information at summary or detail level for your customer with various inquiry windows

• Changing and deleting customer records